Shipping policy

Shipping Policy

At The Home Market, we aim to make receiving your order as simple and convenient as possible. Please review our shipping information below before placing your order.

Shipping Within South Africa

We currently deliver nationwide across South Africa.

Shipping is FREE on all orders, with no minimum order value required.

Order Processing

Orders are typically processed within 1–2 business days after your order has been successfully placed and payment has been confirmed.

Orders placed over weekends or public holidays will begin processing on the next business day.

Estimated Delivery Time

Our estimated delivery timeframe is 9 –10 business days after processing.

Delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, high order volumes, public holidays, severe weather or other logistical disruptions.

Order Tracking

Once tracking information becomes available for your order, it will be sent to the email address or contact details provided during checkout.

Please allow some time for tracking information to become active after receiving your tracking details.

Multiple-Item Orders

If your order contains multiple products, they may occasionally be shipped separately and arrive at different times. You will not be charged additional shipping fees if your order is divided into multiple shipments.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your delivery details before completing checkout. The Home Market cannot guarantee that an address can be changed once an order has been processed or dispatched.

Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so that we can assist you.

Please note that occasional courier or logistical delays may occur and do not necessarily mean that your parcel has been lost.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible after delivery. Include your order number and clear photographs of the item and packaging so that our team can review the issue and assist you.

Questions About Your Delivery

If you have any questions regarding your order or delivery, please contact The Home Market Customer Support and include your order number so that we can assist you as efficiently as possible.

By placing an order with The Home Market, you acknowledge that delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.