Refund policy

Returns & Refund Policy

At The Home Market, we want you to be satisfied with your purchase. If something isn't right with your order, please review our returns and refund policy below.

30-Day Return Policy

We offer a 30-day return period from the date your order is delivered.

To be eligible for a return, your item must be unused, in its original condition and returned with its original packaging and accessories.

Items that show signs of misuse, damage caused after delivery, excessive wear or alteration may not be eligible for a return or refund.

How to Request a Return

To request a return, please contact The Home Market Customer Support within 30 days of receiving your order.

Please provide your order number, the item you would like to return and the reason for the return. We may request photographs or other information where necessary to assess your return request.

Please do not send a product back before receiving return instructions from our customer support team.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible and provide your order number together with clear photographs or videos showing the issue.

Once the issue has been reviewed and confirmed, we will provide the appropriate resolution, which may include a replacement, exchange or refund, depending on the circumstances.

Change-of-Mind Returns

If you change your mind about your purchase, you may request a return within the applicable return period, provided the item meets our return eligibility requirements.

Any applicable return delivery costs for change-of-mind returns may be the responsibility of the customer. We will provide the relevant return instructions before the item is sent back.

Non-Returnable Items

For hygiene, safety or other applicable reasons, certain products may not be eligible for return once opened, used or removed from sealed packaging.

Any product-specific return restrictions will be communicated where applicable.

Return Shipping

Products must be returned according to the instructions provided by The Home Market Customer Support.

Please ensure returned products are packaged securely to prevent damage while in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If your refund is approved, it will be processed to your original payment method.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. Processing times may vary depending on your bank or payment provider.

Original Shipping Charges

Where shipping charges were paid on the original order, these charges may not be refundable for change-of-mind returns unless required by applicable law.

Cancellations

If you would like to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has already been dispatched. If the order has already been dispatched, the applicable return process may need to be followed after delivery.

Questions About Returns or Refunds

If you have any questions regarding a return, replacement or refund, please contact The Home Market Customer Support and include your order number so that we can assist you efficiently.

This policy does not limit any rights you may have under applicable South African consumer protection laws.